Use of computer and network facilities owned or operated by Texas State University requires prior authorization. Unauthorized access is prohibited. Usage may be subject to security testing and monitoring, and affords no privacy guarantees or expectations except as otherwise provided by applicable privacy laws. Abuse is subject to criminal prosecution. Use of these facilities implies agreement to comply with the policies of Texas State University.
- Research & Information Desk -Alkek Library
Research & Information desk staff & Ask a Librarian can assist you with searching tips, general remote access questions, or help with finding out if we have access to a particular source and related database questions.
Problems with the databases (error messages, problems with linking to the full-text, or broken links, etc.) can also be reported here using the Report a Database problem form.
Library staff will defer specific NetID and software questions to the IT Assistance Center (ITAC).
IT Assistance Center (ITAC).
Phone: 512-245-ITAC (4822)
IT Assistance Center is available to help with all technology related questions including NET ID, passwords, and other computer related questions. The Student Support page can also help you manage or troubleshoot problems you may have.
Below are two common problems preventing remote access: