Remote access to online resources is restricted to current Texas State Students, Faculty, and Staff.

Search Assistance

Research & Information Desk - Alkek Library
Phone: 512-245-2686

Research & Information desk staff & Ask a Librarian can assist you with searching tips, general remote access questions, or help with finding out if we have access to a particular source and related database questions.

Problems with the databases (error messages, problems with linking to the full-text, or broken links, etc.) can also be reported here using the Report a Database problem form.

Library staff will defer specific NetID and software questions to the IT Assistance Center (ITAC).

Technical Assistance

IT Assistance Center (ITAC).
Phone: 512-245-ITAC (4822)

IT Assistance Center is available to help with all technology related questions including NET ID, passwords, and other computer related questions. The Student Support page can also help you manage or troubleshoot problems you may have. Below are two common problems preventing remote access:

Forgot Password?
Need NetID Help?